Privacy Policy — 37jili Online Casino Philippines

Effective Date: October 8, 2026
Last Updated: October 8, 2026
Governing Law: Republic Act No. 10173 — Data Privacy Act of 2012, Republic of the Philippines

1. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is 37jili, the online gaming platform operating under the domain 37jili.cam, duly licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).

As data controller, 37jili determines the purposes and means of processing your personal data and is accountable for ensuring that all processing activities are lawful, proportionate, and consistent with the principles of transparency, legitimate purpose, and proportionality as required under Philippine data privacy law.

2. Data We Collect

2.1 Registration and Identity Data

When you create a 37jili account, we collect the following personal information:

• Full legal name (as it appears on a government-issued ID);
• Date of birth (for age verification — players must be 21 years of age or older);
• Philippine mobile number;
• Email address;
• Residential address in the Philippines;
• Username and encrypted account credentials.

2.2 Identity Verification (KYC) Data

In compliance with PAGCOR anti-money laundering requirements and our internal Know Your Customer (KYC) framework, we may collect:

• Copies of valid Philippine government-issued identification documents (e.g., PhilSys ID, UMID, Passport, Driver's License, SSS ID, Voter's ID);
• Proof of address documents (e.g., utility bill, bank statement issued within the last three months, or barangay certificate);
• Selfie or facial image for identity confirmation, where required;
• Source of funds declarations for high-value accounts as required by AML regulations.

2.3 Financial and Transaction Data

To process deposits, withdrawals, and other account transactions, we collect:

• GCash or PayMaya account details (mobile number registered to the e-wallet);
• Philippine bank account details (account name, account number, bank name) for bank transfer transactions;
• Complete transaction history, including deposit amounts, withdrawal requests, game wager history, bonus activity, and account balance records;
• Payment reference numbers and transaction timestamps.

2.4 Technical and Usage Data

When you access the 37jili platform via browser or mobile device, we automatically collect certain technical data, including:

• IP address and approximate geographic location (country and city level);
• Device type, operating system, and browser type and version;
• Session timestamps, pages visited, features accessed, and interaction logs;
• Referring URL and platform navigation paths;
• Cookie identifiers and local storage data (see Section 9).

2.5 Communications Data

When you contact 37jili's customer support team or communicate with us through any channel, we collect and retain records of that communication, including live chat transcripts, email correspondence, support ticket content, and feedback submissions. This data is used for quality assurance, dispute resolution, and compliance record-keeping.

3. How We Use Your Data

37jili processes your personal data for the following specific purposes:

• Account registration and management: creating and maintaining your 37jili account, verifying your identity and age (21+ requirement), and administering your account settings and preferences;
• Service delivery: providing access to games, processing wagers, crediting winnings, handling deposits and withdrawals through GCash, PayMaya, and Philippine bank channels;
• Regulatory compliance: fulfilling PAGCOR licensing obligations, KYC and AML requirements under Republic Act No. 9160, and tax reporting requirements under Philippine law;
• Security and fraud prevention: detecting, investigating, and preventing unauthorized account access, fraudulent transactions, money laundering, bonus abuse, and other activities prohibited under our Terms & Conditions;
• Customer support: responding to inquiries, resolving disputes, processing complaints, and providing technical assistance;
• Responsible gaming: monitoring account activity for indicators of problem gambling, administering self-exclusion requests, and enforcing deposit and loss limits;
• Service improvement: analyzing platform usage patterns, game performance, and player behavior in aggregate and anonymized form to improve the 37jili platform;
• Communications: sending transactional notifications (deposit confirmations, withdrawal updates, security alerts), promotional messages for players who have consented to receive them, and important policy updates.

4. Legal Basis for Processing

37jili processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: processing required to fulfill our obligations under the Terms & Conditions you accepted at registration — including account management, payments, and service delivery;
• Legal obligation: processing required to comply with PAGCOR licensing conditions, AML legislation, tax law, and NPC data privacy requirements;
• Legitimate interest: processing for fraud prevention, platform security, and service improvement, where such interests do not override your fundamental rights;
• Consent: processing for direct marketing communications, where we have obtained your prior, informed, and freely given consent. You may withdraw marketing consent at any time.

5. Data Sharing & Disclosure

5.1 Service Providers

37jili engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, Philippine banks), identity verification and KYC service providers, game software providers for the purposes of game delivery and RNG certification, cloud infrastructure providers, and customer support platform operators. All service providers are bound by contractual data protection obligations consistent with Philippine data privacy law and are prohibited from using your data for any purpose other than the specific service they provide.

5.2 Regulatory and Legal Disclosures

37jili may disclose personal data to regulatory authorities, law enforcement agencies, and government bodies in the Philippines where required by law, court order, or regulatory directive. This includes disclosures to PAGCOR in connection with our licensing obligations, the Anti-Money Laundering Council (AMLC) under Republic Act No. 9160, the National Privacy Commission in connection with any data breach notification requirements, and any competent Philippine court or tribunal.

5.3 No Sale of Personal Data

37jili does not sell, rent, lease, or otherwise transfer your personal data to any third party for commercial purposes, advertising, or marketing without your explicit consent. This prohibition applies regardless of the value of the data or the identity of the prospective buyer.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 37jili's business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy policy applicable to your data following the transfer. The transferee will be bound by data protection obligations no less protective than those set out in this Policy.

6. Data Retention

37jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration and KYC data: retained for a minimum of 5 years following account closure, in compliance with PAGCOR licensing requirements and AML legislation;
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction, in accordance with Philippine financial record-keeping requirements;
• Customer support communications: retained for 3 years from the date of last interaction, for dispute resolution and quality assurance purposes;
• Technical and usage logs: retained for 12 months, after which they are aggregated, anonymized, and retained indefinitely in non-personal form for analytical purposes;
• Marketing consent records: retained for the duration of your account and for 2 years following consent withdrawal, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.

7. Data Security

37jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 37jili platform;
• Encryption of sensitive data fields at rest, including payment information and identity documents, using AES-256 encryption;
• Multi-factor authentication options for player accounts, including SMS-based OTP verification;
• Role-based access controls limiting staff access to personal data to those with a documented operational need;
• Regular internal and external security audits and penetration testing;
• Incident response procedures, including mandatory NPC notification within 72 hours of discovering a data breach that poses a real risk to data subjects.

8. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 37jili:

To exercise any of the above rights, please contact 37jili's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will acknowledge your request within 3 business days and provide a substantive response within 15 business days. Identity verification may be required before we process certain requests.

9. Cookies & Tracking

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 37jili platform. They allow us to recognize your browser, remember your session preferences, and collect usage data to improve the platform experience.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: required for the platform to function correctly — including session authentication, security tokens, and language preferences. These cannot be disabled without impairing platform access;
• Functional Cookies: remember your preferences (such as last visited games and display settings) to personalize your 37jili experience;
• Analytical Cookies: collect aggregate, anonymized data about how players navigate and use the platform, used to identify performance issues and improve the service;
• Session Cookies: temporary cookies that expire when you close your browser, used to maintain your login session while you are using the platform.

9.3 Cookie Management

You may configure your browser settings to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the 37jili platform, including account login. Instructions for managing cookies are available in your browser's help documentation. 37jili does not use cookies for cross-site advertising or behavioral tracking outside the platform.

10. Minors & Age Restriction

The 37jili platform is strictly restricted to individuals aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. 37jili does not knowingly collect personal data from persons under the age of 21. Age verification is conducted during the registration process and as part of KYC procedures.

If 37jili discovers that personal data has been collected from an individual under the age of 21 without parental or guardian consent, we will immediately suspend the associated account, delete the collected personal data, and void any financial transactions associated with the account. Parents or guardians who believe a minor has registered on 37jili should contact our support team immediately via live chat or at [email protected].

11. Changes to This Policy

37jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in Philippine data privacy law, NPC directives, PAGCOR regulatory requirements, or our internal data processing practices. When material changes are made, registered players will be notified by email or via in-platform notification at least 7 days before the changes take effect.

The effective date at the top of this document will be updated upon each revision. Your continued use of the 37jili platform following notification of changes constitutes your acknowledgment of the updated Privacy Policy. We encourage you to review this Policy periodically.

12. Contact & Complaints

For any questions, concerns, or requests relating to your personal data and this Privacy Policy, please contact 37jili's Data Protection Officer:

• Email: [email protected] (subject line: "Data Privacy Inquiry")
• Live Chat: 24/7 available via the 37jili platform

If you are not satisfied with our response to a data privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012. The NPC accepts complaints from data subjects whose rights under the Act have been violated.